Effective October 22, 2026

Privacy Policy

This Privacy Policy explains how Kaevo Media (“Kaevo,” “we,” “us,” or “our”) handles information when you use the Kaevo application and related services.

What Kaevo is

Kaevo is a client and household-management experience for compatible self-hosted media services. Kaevo does not provide a commercial movie or television catalog. Onboarding includes isolated sample demonstrations. Your media files remain on your own media server and are streamed from that server to your device. For remote playback, Kaevo Cloud relays media from your server to your device. Your server and internet connection must remain available.

Information we process

• Account information: email address, account identifiers, authentication state, subscription entitlement, and account-security records.
• Device and connection information: device or installation identifiers, paired-connector identifiers, connection-health state, app version, and security metadata needed to operate approved local or remote connections.
• Profile and household information: profile names, initials or selected avatars, household roles, invitations, parental or media-access settings, Family Sync selections, recommendations, and Guest Pass configuration.
• Media interaction information: media identifiers and metadata, search and request activity, watched state, playback progress, session state, and download or request status. Kaevo does not need a copy of the underlying video file to coordinate these features. Viewing history can include the portions actually watched and skipped using supported Intro Skipper controls, allowing Catch Up to distinguish missed footage from intentional intro or recap skips.
• Purchase information: product and entitlement state supplied through Apple. We do not receive your full payment-card details.
• Diagnostics: crash, performance, and other technical data needed to diagnose reliability and security issues. Diagnostic reports may be processed by Sentry or another disclosed service provider.
• Support information: information you choose to include when contacting support or creating a diagnostic report. When you submit a bug report, its title, description, selected screenshots, and included diagnostics are sent to our support provider. For Cloud users, a report reference may be associated with your Kaevo profile so you can receive and view updates to that report.

How we use information

We use information to authenticate accounts, maintain subscriptions and entitlements, pair devices and connectors, provide local and remote features, keep activity assigned to the correct profile, support household features, process requests, protect the service, diagnose problems, respond to support, and comply with law. We do not sell personal information and do not use Kaevo information for cross-company advertising tracking.

Service providers and integrations

Kaevo uses Apple services, Google Firebase and Google Cloud for authentication and Cloud features, and Sentry for diagnostics and support reports. User-configured media and request services process information needed for those integrations. Trailer playback may use YouTube's privacy-enhanced domain, and artwork or metadata may come from user-configured services that use third-party providers such as TMDb. Each provider handles information under its own terms and privacy practices.

Local network and provider credentials

Kaevo may connect to private local-network services you approve. Provider passwords, tokens, and API keys should remain in protected storage or in the trusted home environment. The information processed depends on the connection method and enabled integrations. The Kaevo plugin connects your server to Kaevo Cloud for authorized remote access; Cloud processes connection and pairing information needed to provide that access.

Retention

We retain account and service information only as long as reasonably necessary to provide Kaevo, protect the service, comply with legal obligations, resolve disputes, and enforce agreements. Retention depends on the type of information and why it is processed. We delete or de-identify information when it is no longer reasonably needed, except where limited retention is required for security, fraud prevention, legal compliance, or transaction records.

Your choices and rights

You can change profile and connection settings in Kaevo, disconnect compatible services, manage an App Store subscription through Apple, and contact us about access, correction, deletion, or other privacy rights available in your location.

Delete your Kaevo account

You can initiate deletion in Kaevo from Settings > Kaevo Account > Delete Kaevo Account. Deleting your Kaevo account removes or de-identifies account-owned Kaevo Cloud data and revokes Kaevo sessions, subject to limited legal, security, fraud-prevention, and transaction-record retention. Provider accounts remain unchanged unless you explicitly choose the available provider-deletion option and the exactly linked provider authorizes it. Your media files are never included in Kaevo account deletion.

If you own a shared Kaevo household, you may need to transfer ownership first. A sole owner can delete the household and its Kaevo-managed profiles. Deleting a Kaevo account does not automatically cancel an Apple subscription; subscriptions are managed through your Apple Account.

Children

Kaevo is not directed to children under 13. Household owners may create profiles and access rules for members of their household. Kaevo does not knowingly collect personal information directly from children without appropriate authorization.

Security and international processing

We use administrative, technical, and organizational safeguards designed to protect information. No system is completely secure. Information may be processed in the United States or other locations where Kaevo and its service providers operate, subject to applicable safeguards.

Changes to this policy

We may update this policy as Kaevo changes. We will post the revised policy with a new effective date and provide any additional notice required by law.

Contact

Kaevo Media
Email: kaevomedia@gmail.com