Kaevo

Kaevo Media

Support

We can help with Kaevo accounts, subscriptions, home-server connections, playback, requests, profiles, Family Sync, and Guest Passes.

Contact

Email jeffersonsumagang@gmail.com. Include your Kaevo app version, device model, iOS or iPadOS version, and a short description of what happened. Never email passwords, API keys, pairing secrets, or Guest Pass QR codes.

Operator: Kaevo Media

Before contacting support

  1. Open Kaevo Settings > Connection Health and refresh the affected service.
  2. Confirm your iPhone or iPad can reach the same network as your home server for Local Access.
  3. For Cloud Access, confirm the correct Kaevo profile and active subscription.
  4. Use Kaevo's Report a Problem flow to create a privacy-safe diagnostic summary when available.

Account and privacy requests

You can initiate account deletion in Kaevo from Settings > Kaevo Account > Delete Kaevo Account. The app explains what will be removed, which linked-provider deletion choices are available, and that an Apple subscription must be managed separately. Privacy questions can be sent to the contact email above.