SUPPORT
A little help.
Back to watching.
Clear answers for your library, your connection, and your household.
Does Kaevo include movies or TV shows?
No. Kaevo is a player and companion for your own Jellyfin library. You provide the server and media you have the right to access. A Cloud subscription pays for access, not a movie catalog.
What is free, and what am I paying for?
Every Kaevo app feature is included with free Local access. Cloud is optional: it connects you to your home library over the internet and supports the infrastructure and security behind that connection. There are no annual plans at present.
Can I use Local access away from home?
Yes, with your own working VPN into your home network. You manage that connection yourself. Kaevo Cloud offers another option that does not require a VPN or opening incoming router ports.
Do I need an account or the Kaevo Plugin?
Local access uses your Jellyfin sign-in; it needs neither a Kaevo account nor the plugin. For Cloud, the household owner creates a Kaevo account, verifies their email, installs the plugin in Jellyfin, connects the server, and chooses a plan. Invited members do not install the plugin again.
Is Family Sync a remote watch party?
No. It keeps individual viewing progress for the people selected in a shared viewing session. Remove someone when they leave and their place is kept while the others continue. It does not synchronize separate video players into an online watch party.
How easy is it to invite family and friends?
With your Cloud household ready, share a profile invitation as a QR code or short-lived, one-time code. They scan or enter it in Kaevo, then create or sign in to their own account. No VPN configuration, server address, or opening incoming router ports is needed on their side. They receive the profile access you choose; your Jellyfin password is not shared. Household Cloud access remains subject to your plan’s profile limit.
What if I have more than six profiles?
Local profiles remain unlimited. Cloud Individual covers one selected profile and Cloud Family covers up to six. Choose which profiles have Cloud access; the others can continue using Local access.
Does my server need to stay on?
Yes. Jellyfin and its media storage must be available. Cloud also needs internet access at home and on your device. If the server is offline, neither Local nor Cloud can stream from it. A Cloud outage does not turn your local Jellyfin connection into a paid feature.
How do the trial and subscription work?
Eligible subscribers can start a seven-day free trial. Afterward, Individual is US$0.99/month and Family is US$6.99/month. Apple shows your eligibility, local price, and renewal terms before confirmation. Manage or cancel your subscription through Apple’s subscription settings.
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